Privacy Policy

1. Introduction

jaya77 ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our Platform at https://jaya77.click and use our online betting services. By creating an account and using jaya77 services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

This Privacy Policy applies to all users and visitors of jaya77, including residents of Indonesia who register accounts and engage with our sports betting, casino gaming, and lottery services. We are committed to compliance with applicable data protection laws and regulations governing the collection and processing of personal information.

2. Data Controller

jaya77 acts as the data controller for the personal information collected through our Platform. We determine the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable legal requirements. All questions regarding data processing should be directed to our customer support team or Data Protection Officer.

3. Information We Collect

3.1 Personal Information

When you register an account with jaya77, we collect the following personal information:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification details (Indonesian KTP number or passport number).
• Contact Information: Email address, phone number, residential address, and postal code.
• Financial Information: Bank account details, e-wallet account information (for OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details, transaction history, deposit and withdrawal records.
• Account Credentials: Username, password (stored in encrypted form), and security questions.
• Verification Documents: Copies of identification documents, proof of address documents, and selfie photographs submitted for KYC (Know Your Customer) verification.

3.2 Usage and Technical Information

We automatically collect certain technical and usage information when you access jaya77:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages visited, features accessed, games played, bets placed, time spent on Platform, clickstream data, and navigation patterns.
• Location Data: Geographic location derived from IP address to verify compliance with jurisdictional requirements and to detect fraudulent activity.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies as detailed in our Cookie Policy.

3.3 Communications

We retain records of all communications between you and jaya77, including customer support inquiries, live chat conversations, email correspondence, and feedback submissions. This information helps us improve our services and resolve disputes.

4. How We Use Your Information

jaya77 uses your personal information for the following legitimate business purposes:

4.1 Account Management and Service Delivery

• Creating and maintaining your betting account
• Processing deposits, withdrawals, and financial transactions
• Enabling you to place bets and participate in games
• Managing bonus offers, promotions, and loyalty programs
• Providing customer support and responding to inquiries

4.2 Verification and Compliance

• Verifying your identity through KYC procedures
• Confirming your age (21+ requirement) and eligibility to use our services
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with legal obligations, regulatory requirements, and licensing conditions
• Enforcing our Terms and Conditions and resolving disputes

4.3 Platform Improvement and Analytics

• Analyzing usage patterns to improve Platform functionality and user experience
• Conducting research and statistical analysis to optimize game offerings and betting markets
• Testing new features, products, and services
• Personalizing content and recommendations based on your preferences

4.4 Marketing and Communications

• Sending promotional emails about new games, bonuses, and special offers (with your consent)
• Notifying you of Platform updates, maintenance schedules, and policy changes
• Delivering targeted advertisements based on your betting interests and activity
• Conducting customer satisfaction surveys and requesting feedback

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or adjusting your account preferences.

5. Data Sharing and Disclosure

jaya77 does not sell your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients when necessary for legitimate business operations:

5.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC verification providers to confirm your identity and prevent fraud.
• Game Providers: Software suppliers who provide casino games, slots, and live dealer tables.
• Technology Partners: Cloud hosting services, data analytics platforms, and cybersecurity firms that support Platform infrastructure.
• Customer Support Tools: Live chat and helpdesk software providers to deliver customer service.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulators, courts, and government authorities when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory investigations
• Protect the rights, property, or safety of jaya77, our users, or the public
• Detect, prevent, or address fraud, security breaches, or technical issues
• Enforce our Terms and Conditions or respond to claims

5.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy involving jaya77, your personal information may be transferred to the successor entity as part of the business transaction. We will notify you of any such change in ownership or control of your data.

6. Data Security

jaya77 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology with 256-bit encryption.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Password Protection: User passwords are hashed and salted using advanced cryptographic algorithms. We never store passwords in plain text.
• Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways that meet the highest standards for payment card security.
• Access Controls: Only authorized jaya77 personnel with a legitimate business need can access personal information, and all access is logged and monitored.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.

While we implement robust security measures, no system is entirely immune to cyber threats. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately.

7. Data Retention

jaya77 retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and operational requirements. Specific retention periods include:

• Account Information: Retained for the duration of your account plus seven (7) years after closure to comply with anti-money laundering regulations and tax laws.
• Transaction Records: Financial transaction data is retained for seven (7) years to meet accounting and audit requirements.
• KYC Documents: Identity verification documents are retained for seven (7) years after account closure.
• Communications: Customer support records and correspondence are retained for three (3) years for quality assurance and dispute resolution.
• Marketing Data: If you opt out of marketing communications, your contact information is suppressed immediately, though a record of your opt-out preference is retained indefinitely.

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer identify you.

8. Cookies and Tracking Technologies

jaya77 uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us remember your preferences, analyze usage patterns, and deliver personalized content.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Enable core Platform functionality, account login, and security features	Session/Persistent
Performance Cookies	Collect anonymous usage statistics to improve Platform performance	Persistent
Functional Cookies	Remember your preferences, language settings, and customization choices	Persistent
Targeting Cookies	Deliver personalized advertisements and promotional content	Persistent

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some Platform features. For more details, please refer to our separate Cookie Policy available on request.

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can update or correct inaccurate or incomplete information through your account settings or by contacting support.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: You can request that we limit how we use your data under certain circumstances.
• Right to Data Portability: You may request your data in a structured, machine-readable format to transfer to another service provider.
• Right to Object: You can object to processing of your data for marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to your request within 30 days.

10. International Data Transfers

jaya77 primarily serves customers in Indonesia. However, some of our service providers and technical infrastructure may be located outside Indonesia. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws. These safeguards may include standard contractual clauses, data processing agreements, and certification under recognized data protection frameworks.

11. Children's Privacy

jaya77 services are strictly intended for individuals aged 21 and over. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from someone under the legal age, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to jaya77 should contact us immediately.

12. Changes to This Privacy Policy

jaya77 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. Material changes will be communicated via email or prominent notice on the Platform. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of jaya77 services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected] (Subject: Privacy Inquiry)
• Data Protection Officer: Available via customer support for data privacy matters
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For urgent matters requiring immediate attention, please use the live chat feature on our Platform and specify that your inquiry relates to privacy or data protection.